Return Policy

Last updated: August 3, 2026

This Return Policy explains when products purchased from Vibe Hoodie Shop, operated by KONIC LLC, may be returned and how customers can request a return, refund, exchange, or replacement.

Many of our products are printed, personalised, or made after an order is placed. Return eligibility therefore depends on the reason for the request, the condition of the product, the supporting evidence, and whether a physical return is reasonably required.

This policy should be read together with our Refund Policy and Exchange & Replacement Policy.

Nothing in this policy excludes, restricts, or waives a consumer right or remedy that cannot lawfully be excluded, restricted, or waived.

1. Return Request Period

Return and product-issue requests should be submitted within 30 days from the delivery date.

This period applies to requests involving:

• Defective products;
• Damaged products;
• Incorrect products;
• Incorrect sizes, colours, or designs sent by Vibe Hoodie Shop;
• Missing products;
• Material printing or manufacturing problems;
• Products materially different from their description; and
• Other returns approved by Vibe Hoodie Shop.

A request submitted after 30 days may be declined where the delay prevents us from verifying the product condition, order records, or reported issue.

This reporting period does not reduce a longer mandatory period that applies under applicable law.

2. Return Eligibility

Where a physical return is required or approved, the product must generally:

• Be unworn, except for a brief fit check;
• Be unwashed;
• Be unaltered;
• Be unused beyond reasonable inspection;
• Remain in substantially the same condition in which it was received;
• Be free from customer-caused stains, makeup, deodorant marks, pet hair, smoke, perfume, or abnormal odours;
• Include original tags where applicable;
• Be placed in its original packaging where reasonably available;
• Include valid proof of purchase; and
• Have prior written Return Authorization.

Original packaging will not be required where it is unavailable and the product can otherwise be safely returned and identified.

These conditions will not be applied in a way that unlawfully removes a remedy for a verified defect, shipping damage, incorrect product, or other Vibe Hoodie Shop error.

3. Returnable Products

A product may be eligible for return or another resolution if:

• It arrived defective or materially damaged;
• It has a substantial manufacturing or printing problem;
• It cannot be used normally because of a verified defect;
• It is different from the product confirmed in the order;
• Vibe Hoodie Shop sent the wrong size, colour, design, or product;
• It was incorrectly personalised because of a Vibe Hoodie Shop error;
• It is materially different from its product description; or
• Vibe Hoodie Shop approves the return in writing.

For many verified defects or fulfilment errors, photographs may be sufficient and a physical return may not be required.

4. Non-Returnable Products

Unless required by applicable law or approved by Vibe Hoodie Shop in writing, the following are not eligible for a voluntary return:

• Gift cards;
• Correctly made personalised or custom products;
• Correctly made products subject only to a change of mind;
• Products washed, altered, damaged, or used beyond a reasonable fit check;
• Products affected by customer misuse or improper care;
• Products returned without prior authorization;
• Products sent to an unconfirmed return address;
• Customer-submitted personalisation errors;
• Customer-selected wrong sizes, except through the wrong-size replacement procedure below;
• Products affected only by normal colour or print-placement tolerances; and
• Requests submitted outside the applicable reporting period.

Sale, clearance, discounted, and final-sale products remain eligible for review if they arrive defective, damaged, incorrect, or materially not as described.

A product does not become non-returnable merely because it was delivered within the estimated delivery timeframe.

5. Wrong-Size Requests

Vibe Hoodie Shop Sent the Wrong Size

If the product size does not match the size confirmed in the order, contact us within 30 days of delivery.

After verification, you may choose one primary resolution:

• A replacement in the correct size at no additional charge; or
• A full refund for the affected product.

The Customer Selected the Wrong Size

If the product was correctly made and shipped in the customer-selected size but does not fit, it is not eligible for a free return or full refund solely because of the sizing choice.

Vibe Hoodie Shop offers a one-time wrong-size replacement for A$20 per replacement product.

The A$20 charge includes:

• One remake; and
• Standard replacement shipping.

The original product does not need to be returned.

This procedure applies only to a customer-selected wrong size. It does not apply to defects, shipping damage, colour, design, personalisation, or a size sent incorrectly by Vibe Hoodie Shop.

6. Return Process

Step 1: Submit a Return Request

Email support@vibehoodie.shop and include:

• Your order number;
• Your full name;
• The email address used for the order;
• A clear explanation of the reason for the request;
• Proof of purchase;
• A photograph showing the complete product;
• A close-up photograph showing the issue, where applicable; and
• Photographs of the packaging or shipping label where relevant.

A shipping-label photograph is helpful for incorrect-product, missing-item, and shipping-damage claims but is not mandatory if it is unavailable.

Step 2: Receive a Decision or Return Authorization

After reviewing the request, Vibe Hoodie Shop may:

• Approve a resolution without requiring a return;
• Request additional photographs or information;
• Approve a physical return; or
• Reject the request with an explanation.

If a physical return is required, we will provide:

• Written Return Authorization;
• A return reference or authorization number;
• The applicable return address;
• Packaging instructions; and
• Confirmation of responsibility for return-shipping costs.

Step 3: Send the Authorized Return

Securely package the product and include the identifying information stated in the return instructions.

Use a tracked shipping service where reasonably available and retain the receipt and tracking number until the return is completed.

7. Authorized Return Address

When approved for the Australian return facility, written Return Authorization may direct the parcel to:

Do not send returns to:

• The KONIC LLC Wyoming registered business address;
• The Vibe Hoodie Shop Australian operational warehouse;
• The sender address printed on the original parcel; or
• Any other address not confirmed in the Return Authorization.

8. Return Shipping Costs

Verified Vibe Hoodie Shop Error

Vibe Hoodie Shop will cover the authorized return-shipping cost where a physical return is required because of a verified:

• Manufacturing defect;
• Shipping-damage issue;
• Incorrect product;
• Incorrect size, colour, or design;
• Incorrect personalisation caused by Vibe Hoodie Shop; or
• Other Vibe Hoodie Shop error.

Voluntary or Goodwill Return

If Vibe Hoodie Shop approves a return that it is not otherwise required to accept, the customer may be responsible for:

• Return shipping;
• Tracking or insurance selected for the return;
• Customs or import charges; and
• Other third-party carrier fees.

Original shipping charges are normally non-refundable for voluntary or change-of-mind returns.

Vibe Hoodie Shop does not charge a restocking fee for an approved claim or authorized return.

9. Inspection and Resolution

After receiving an authorized return, Vibe Hoodie Shop may inspect:

• The product condition;
• The reported issue;
• The order details;
• The Return Authorization;
• Product measurements where relevant;
• Whether tags and packaging are present where applicable; and
• Other information reasonably required to complete the review.

We will normally email an approval or rejection decision within 2 business days after receiving the returned product and all information required for review.

A return may be rejected if:

• It was not authorized;
• It was submitted outside the applicable reporting period;
• The product was washed, altered, misused, or damaged by the customer;
• The returned product does not match the authorization;
• Required identifying information is missing;
• The issue falls within normal production tolerance;
• The claim has already been fully resolved; or
• The request appears fraudulent, duplicated, abusive, or materially misleading.

Depending on the verified circumstances, the available primary resolution may be:

• A replacement;
• A reshipment;
• A full refund;
• A partial refund;
• Store credit;
• A discount code; or
• Another remedy required by applicable law.

A customer may receive one primary remedy for an approved issue but may not receive multiple primary remedies for the same product problem.

10. Refund Processing

If a refund is approved, Vibe Hoodie Shop will process it to the original payment method within 3–5 business days.

Where a physical return is required, this period begins after the authorized return is received, inspected, and approved.

The final posting time is controlled by the payment provider, bank, or card issuer.

11. European Consumer Rights

If you are located in the European Economic Area or another jurisdiction that provides a statutory withdrawal right for distance purchases, you may have the right to withdraw from certain eligible purchases within 14 days from delivery.

This right may not apply to products that are:

• Made to the customer’s specifications;
• Clearly personalised;
• Sealed for hygiene or health-protection reasons and unsealed after delivery; or
• Otherwise exempt under applicable law.

To exercise an applicable withdrawal right, email support@vibehoodie.shop before the statutory period expires.

Where legally permitted, the customer may be responsible for the direct cost of returning an eligible change-of-mind product.

Mandatory remedies for defective, damaged, incorrect, or misdescribed products remain available regardless of whether a product is personalised.

12. Contact Information

For return requests, Return Authorization, product claims, or questions about this policy, contact:

Related policies:

• Refund Policy
• Exchange & Replacement Policy
• Shipping Policy
• Terms of Service