Shipping policy

Last updated: August 3, 2026

This Shipping & Delivery Policy applies to orders placed with Vibe Hoodie Shop, operated by KONIC LLC.

Our products are made to order and may be produced or shipped through different fulfilment facilities. Total delivery time therefore includes both the time required to prepare the order and the carrier’s shipping transit time.

All shipping prices stated in this policy are in Australian dollars (AUD).

This policy should be read together with our Refund Policy, Return Policy, Exchange & Replacement Policy, and Terms of Service.

Nothing in this policy excludes, restricts, or waives a consumer right, statutory guarantee, warranty, remedy, or other legal protection that cannot lawfully be excluded, restricted, or waived.

1. Order Processing Time

Processing time is required to custom-make, inspect, and package products before they are transferred to a shipping carrier.

Processing time is separate from the shipping transit estimates shown below.

During peak periods, promotions, public holidays, or unusually high order volumes, processing may take longer.

2. Australian Shipping Methods and Costs

After processing is complete, the following shipping options may be available for delivery within Australia:

Available services and final shipping charges are confirmed at checkout.

Shipping transit estimates begin only after the parcel has been dispatched. They do not include order processing time.

3. Remote Areas in Australia

Expedited delivery to certain remote Australian postcodes may incur an additional A$40 remote-area surcharge.

Where applicable, the surcharge will be displayed and calculated at checkout.

Customers who do not wish to pay the expedited remote-area surcharge may select an available Economy or Standard service.

Delivery to remote, rural, island, and restricted areas may take longer than the estimates for metropolitan destinations.

4. International Shipping

Vibe Hoodie Shop ships to supported international destinations, including the European Union, United Kingdom, Canada, and other countries available at checkout.

Shipping methods, charges, and delivery estimates for destinations outside Australia are calculated or displayed at checkout based on:

• The destination country and postcode;
• The products ordered;
• The selected shipping service;
• The available fulfilment route;
• Customs requirements; and
• Local carrier conditions.

Vibe Hoodie Shop does not make an unconditional worldwide-delivery promise. A destination is supported only when an available shipping method is displayed at checkout.

5. Expedited Shipping Guarantee

If you paid for Expedited Shipping + Insurance and the parcel is delivered after the stated 7–15 business day transit period, you may request a refund of the expedited shipping fee.

The transit period:

• Begins when the parcel is dispatched;
• Does not include order processing time; and
• Ends on the date of the first completed delivery or delivery attempt recorded by the carrier.

Submit the request within 30 days after the latest estimated delivery date.

The expedited-fee refund does not apply when:

• The order qualified for free expedited shipping;
• The delay resulted from an incorrect or incomplete customer-supplied address;
• The recipient refused the parcel or failed to collect it;
• The recipient failed to complete required customs procedures;
• The carrier attempted delivery within the estimated period;
• The customer requested a delivery hold or redirection; or
• The expedited shipping fee was already refunded.

A refund under this section applies to the eligible expedited shipping fee. It does not automatically create a right to a refund for correctly made products that were successfully delivered.

6. Tracking Your Order

After processing is complete and the parcel has been dispatched, Vibe Hoodie Shop will send a shipping-confirmation email containing the available tracking number and tracking link.

Tracking information may not update immediately after dispatch. Carrier scans may be delayed during:

• International transport;
• Carrier handoffs;
• Customs clearance;
• Peak delivery periods;
• Regional disruptions; or
• Final-mile delivery.

A temporary lack of tracking activity does not necessarily mean that the parcel has stopped moving or is lost.

7. Delivery Estimates and Delays

Delivery dates are estimates unless Vibe Hoodie Shop expressly confirms a required delivery deadline in writing before production begins.

Delivery may be affected by:

• Customs processing;
• Carrier congestion or disruption;
• Severe weather;
• Public holidays;
• High order volume;
• Regional emergencies;
• Incorrect delivery information;
• Labour disruption;
• Security inspections; or
• Other circumstances outside our reasonable control.

If a parcel has not arrived within 30 business days from dispatch, contact Vibe Hoodie Shop so we can begin an investigation.

A delay does not automatically qualify an order for a refund or replacement. The available resolution depends on tracking information, carrier findings, customs status, destination conditions, and other relevant circumstances.

8. Lost Parcels

If a parcel was never marked as delivered and appears lost, submit a claim within 30 days after the latest estimated delivery date.

We may review:

• The tracking history;
• Carrier records;
• Customs status;
• The delivery address;
• Local delivery conditions;
• Communication with the carrier; and
• Other available shipment evidence.

We may ask the customer to contact the local post office or final-mile carrier and provide supporting information.

If the carrier confirms that the parcel was lost before delivery, the customer may choose one primary resolution:

• A replacement at no additional charge; or
• A full refund.

9. Delivered but Not Received

If tracking shows “Delivered” but the parcel cannot be located, first check:

• Other household members;
• Neighbours or nearby delivery locations;
• Building reception, mailroom, or property management;
• Safe delivery locations around the address;
• The local post office or final-mile carrier; and
• Any available delivery photograph or carrier note.

If the parcel remains missing, contact Vibe Hoodie Shop promptly. We may open a carrier investigation.

A “Delivered” tracking status does not automatically qualify an order for a refund or replacement.

The available resolution may depend on delivery evidence, carrier findings, the address supplied, and the circumstances of the claim.

10. Address Restrictions

PO Boxes

PO Boxes may be supported through available Economy or Standard postal services.

Expedited Shipping is not available for PO Box addresses. Customers selecting an expedited service must provide a complete physical street address.

APO/FPO Addresses

Vibe Hoodie Shop does not currently deliver to APO or FPO addresses.

Address Changes

Requests to change or correct a shipping address must be submitted within 48 hours of placing the order.

Submit the request through our Modify or Cancel Order page or email support@vibehoodie.shop.

Address changes cannot be guaranteed after production, shipping preparation, or carrier processing has begun.

11. Customs, Taxes, and Duties

International parcels may be subject to:

• Import duties;
• Goods and services taxes;
• Value-added taxes;
• Customs-clearance fees;
• Brokerage charges;
• Storage charges; or
• Local carrier fees.

Unless checkout expressly states that these amounts are included, they are the recipient’s responsibility.

Customs authorities determine the applicable charges and clearance requirements. Vibe Hoodie Shop does not control customs assessments, processing periods, or decisions to hold, return, confiscate, or destroy a parcel.

Review our International Taxes & Duties page for additional information.

12. Failed, Refused, or Unclaimed Deliveries

An automatic full refund is not available when delivery fails because the customer:

• Provided an incorrect, incomplete, or undeliverable address;
• Refused the parcel;
• Failed to collect the parcel;
• Failed to respond to the carrier;
• Did not provide information required for customs clearance;
• Did not pay applicable customs or carrier charges; or
• Otherwise failed to cooperate with reasonable delivery procedures.

Depending on parcel recovery and actual non-recoverable costs, the available resolution may be:

• A partial refund;
• Store credit;
• A discount code; or
• Reshipment subject to additional shipping, customs, handling, or remake charges.

Vibe Hoodie Shop does not charge a fixed percentage-based restocking fee.

13. Multiple Shipping Addresses

A single order cannot be divided between multiple delivery addresses.

Place a separate order for each delivery destination.

Separate orders may be produced and shipped independently and may incur separate shipping charges.

14. Contact Information

For shipping options, tracking, address corrections, delivery delays, or lost-parcel investigations, contact:

Related policies:

• Refund Policy
• Return Policy
• Exchange & Replacement Policy
• Terms of Service
• Privacy Policy